RTG Partners with Field Aware
RTG is proud to announce we have partnered with Field Aware to empower our dispatch and field service teams with the most advanced mobile field service tools available. This flexible platform enables real-time collaboration which further enables our team to meet every aspect of our valuable clients service needs. We will leverage these tools to provide our customers with expedited solutions and real-time information available at your fingertips. This dynamic solution will benefit our valuable clients through greater service optimization, as we partner with you to meet your business goals.
- Field Aware provides for full utilization of mobile applications to enhance many aspects of service delivery.
- Integrated data structures to track vital information for decision making
- Dashboards and reports for daily/weekly/monthly tracking
- Allows for real time tracking of your complete service history, maintain asset location, and essential manufacturer information.
- Ensures we have what you need, when you need it
Service and Worker Productivity:
- The flexible mobile platform allows our technicians to spend more time on the job and less time in the office.
Work Order Management:
- Ensures our technicians have the information they need to serve you
- Efficient processing of work orders, service calls, and feedback
Optimized Scheduling & dispatch:
- Smart scheduling -- getting the right technician to the site when you need them
- Increases the efficiency and effectiveness of daily service calls
- Expedited service combined with real time information enables us to improve the customers experience
Analyst tools provide an opportunity to further improve our services
- An opportunity to analyze our services so that we can better serve you
February 4, 2016 by
Retail Technology Group