Field Services
RTG’s Field Services team provides reliable on-site maintenance, service, and installation support for retail, hospitality, and entertainment environments. Our trained technical professionals deliver next business day dispatch, first-trip readiness with fully stocked service vehicles, and proven break-fix and preventative maintenance expertise. By minimizing downtime and maximizing system performance, we help businesses keep critical technology running smoothly while enhancing the experience for both staff and customers.
OUR FIELD SERVICE TEAM DELIVERS EXCEPTIONAL SERVICE
The Field Service Team is comprised of trained technical professionals dedicated to delivering outstanding service to our clients. Our team delivers proven results in meeting the ever changing needs of our customers by minimizing downtime and maximizing system efficiency helping our customers enhance the experience of their customers.
ON-SITE MAINTENANCE
Convenient, rapid response best describes on-site maintenance. Service provides dispatched coverage to the customer’s site after the customer’s Help Desk has determined that the equipment problem cannot be resolved through phone support.
Service calls requested by the Help Desk trigger a Next Business Day dispatch with a qualified technician.
Upon completion of the repair, the technician closes the call with the Help Desk.
Why Our Field Services Approach Matters
At RTG, field services aren’t just about fixing issues; they’re about keeping your business running smoothly and reliably. Our team of trained technical professionals is dedicated to delivering outstanding service that helps minimise downtime and maximise system performance across your retail or hospitality sites.
Proactive On-Site Support
When phone support can’t resolve an issue, our technicians are dispatched for next business day on-site support, helping ensure problems are fixed quickly and efficiently without unnecessary delays.
First-Trip Readiness
Our field service vans come stocked with commonly needed parts, so technicians are more likely to resolve the issue on the first visit. This reduces repeat visits, cutting costs and downtime for your teams.
Minimising Downtime
We pair strong technical troubleshooting with excellent customer service skills, helping your staff stay focused on customers rather than equipment glitches.
Preventative & Break-Fix Expertise
Beyond reactive repairs, our technicians are experienced in diagnosing and identifying patterns that can lead to future issues. This means we not only fix problems but help prevent them.
FAQ’s
RTG Field Services provides on-site maintenance, service, and installation support for retail and hospitality environments. Our technicians handle break-fix repairs, preventative maintenance, hardware replacements, and system troubleshooting when issues cannot be resolved through remote support.
Once an issue is escalated by the Help Desk, RTG provides next business day on-site dispatch with a qualified technician. This rapid response helps minimize downtime and keeps critical systems operational across your locations.
First-trip readiness means our service vehicles are stocked with commonly needed parts and equipment. This allows technicians to resolve most issues during the first visit, reducing repeat service calls, lowering costs, and minimizing disruption to your operations.
Yes. In addition to break-fix support, RTG offers preventative maintenance services designed to identify potential issues before they cause downtime. This proactive approach helps extend equipment life, improve system reliability, and reduce unexpected service interruptions.
RTG Field Services supports multi-location retail, hospitality, and restaurant environments that rely on critical in-store technology. Our technicians are trained to work in fast-paced operational settings where uptime, consistency, and customer experience are essential.
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1859 Bowles Ave, Suite 107
Fenton, MO 63026
