Under this service, a call will be automatically routed to RTG’s Depot Center, where a replacement unit is picked from available inventory and shipped overnight to your designated location.
RTG will maintain a satisfactory amount of replacement inventory based on the amount of equipment under contract and installed in the field. Failed units will be disconnected by a store associate and shipped to RTG’s Depot Center in St. Louis.
Once received, the unit is repaired and added back into our spare inventory pool. Multiple repairs of the same component may result in discarding that unit. Failed units not returned within 30 business days will be billed at full retail value to the customer.
As failures occur, the customer location or Help Desk will contact the RTG Call Center via a toll-free phone system or RTG’s Web-based electronic system.