Real-Time Support That Keeps Your Business Running
Our U.S.-based support team delivers fast, reliable assistance for retail, restaurant, and multi-location businesses. Every call is answered by a live technician—no automated systems, no delays—so you get immediate, effective support when you need it most.
Always-On Support, Built for Speed
24x7x365 Coverage with Direct Access to Experts
RTG’s support center is built to eliminate delays and improve resolution times. Unlike traditional help desks, we prioritize direct access to skilled technicians and real-time visibility into every issue.
Support Capabilities
This approach ensures faster troubleshooting, better communication, and a more efficient support experience.
POS Help Desk & Technical Support
Fast Resolution from Experienced Technicians
RTG’s help desk is staffed by experienced support professionals with hands-on knowledge of POS systems, networks, and connected technologies. Our team is trained to quickly diagnose and resolve issues across a wide range of environments.
Support Areas Include
Many issues are resolved on the first call, reducing the need for onsite service and minimizing disruption to your business.
Tiered Escalation & Nationwide Field Support
The Right Level of Support at the Right Time
When issues require additional expertise or onsite service, RTG’s tiered escalation process ensures they are handled quickly and efficiently.
Escalation Model
- Level 1: Immediate troubleshooting and resolution
- Level 2: Advanced diagnostics and technical support
- Level 3: Field technician dispatch when needed
With nationwide field service capabilities, RTG can quickly deploy technicians to your locations to ensure minimal downtime and faster recovery.
Visibility, Reporting & Integration
Full Transparency Into Support Performance
RTG provides real-time access to ticketing and reporting tools so your team always has visibility into support activity.
This allows you to:
Our platform can also integrate with your internal ticketing systems, creating a seamless workflow between your team and ours.
Built for Multi-Location Businesses
Scalable Support Across Every Location
RTG support services are designed specifically for organizations operating across multiple locations. Whether you manage a handful of sites or hundreds, we provide consistent, reliable support across every environment.
Our centralized help desk and nationwide field support ensure every location receives the same level of service—no matter where it’s located.
Why Businesses Choose RTG Support
A Better Help Desk Experience
RTG goes beyond traditional support models by delivering a faster, more responsive, and more flexible approach to technical support.
What Sets RTG Apart
RTG helps organizations reduce downtime, improve operational efficiency, and create a better support experience for their teams.
FAQ’s
RTG POS provides comprehensive hardware and software support to help businesses maintain reliable technology operations. Our services include 24/7 technical assistance, software troubleshooting, advanced exchange maintenance programs, hardware repairs and nationwide field technician dispatch. We help minimise downtime and keep your systems performing efficiently.
Yes. Our Support Center operates 24 hours a day, 7 days a week, 365 days a year. Our experienced technicians are available to diagnose technical issues, provide remote troubleshooting and coordinate further assistance when required, helping your business stay operational around the clock.
If your POS hardware experiences a fault, our team can help diagnose the issue and determine the best course of action. Through our Advanced Exchange Maintenance Programs, we can provide pre-configured replacement equipment to help reduce downtime and restore normal operations as quickly as possible.
Yes. RTG POS has an extensive nationwide network of field technicians who can provide on-site assistance when remote troubleshooting isn’t enough. Our field dispatch services cover hardware repairs, equipment replacements and technical troubleshooting, helping businesses resolve issues efficiently across multiple locations.
An Advanced Exchange Maintenance Program is designed to minimise downtime when technology equipment fails. Rather than waiting for faulty hardware to be repaired, replacement equipment can be prepared and shipped to your location, allowing operations to resume sooner. RTG offers flexible maintenance programs tailored to your business requirements.
Yes. Our software support services help businesses maintain the performance and reliability of their technology systems. We assist with POS and payment software troubleshooting, software upgrades, system maintenance and third-party integrations, helping ensure your technology continues to meet your operational needs.
Absolutely. We specialise in supporting businesses operating across multiple locations throughout the United States. Our centralised Support Center and nationwide field service network allow us to coordinate technical assistance, equipment replacements and on-site services while maintaining consistent support standards across your locations.
RTG works with a wide range of hardware and software technologies. Whether your systems were deployed by RTG or another provider, our team can assess your existing technology and discuss suitable support and maintenance options based on your equipment, software and operational requirements.
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1859 Bowles Ave, Suite 107
Fenton, MO 63026
