POS Hardware Repair Services That Minimize Downtime
Hardware failures don’t just create IT issues. They impact operations, revenue, and customer experience. RTG provides fast, reliable POS hardware repair and maintenance services designed to minimize downtime, extend equipment life, and keep your business running.
Unlike traditional break/fix providers, RTG delivers a variety of proactive, scalable approaches to hardware support. Our flexible repair programs include advanced exchange, onsite service, and depot repair. This allows you to choose the right balance of speed, cost, and coverage for your business.
Why Businesses Choose RTG
Advanced Exchange
Immediate Replacement to Keep Operations Running
RTG’s Advanced Exchange program is designed to eliminate downtime by replacing failed equipment quickly and without waiting for repairs to be completed.
When a hardware issue is reported, a replacement unit is shipped immediately from RTG’s depot inventory, allowing your location to stay operational while the defective equipment is returned and repaired.
Key Benefits
By maintaining a dedicated inventory of replacement devices, RTG ensures you always have access to working equipment when it matters most.
Advanced Exchange with Onsite Support
Replacement + Technician Dispatch When You Need It
For critical systems that require hands-on support, RTG combines rapid equipment replacement with onsite technician dispatch.
If an issue cannot be resolved remotely, a technician is sent to your location along with replacement hardware to restore operations quickly and efficiently.
Service Levels
This hybrid approach ensures both immediate recovery and expert technical support when complexity requires it.
Depot Maintenance Program
Cost-Effective Repair for Non-Critical Equipment
For less time-sensitive equipment, RTG offers a structured depot maintenance program that provides predictable repair costs and reliable turnaround times.
Organizations ship failed equipment to RTG’s repair center, where it is serviced and returned within a defined timeframe.
Program Benefits
This model is ideal for managing repair costs across large fleets of devices.
Repair, Replace, and Extend your POS Equipment with Confidence
Managing hardware across multiple locations can be complex and costly without the right repair strategy. RTG simplifies the process with flexible repair programs that balance speed, cost, and reliability.
Whether you need immediate replacements, onsite support, or cost-effective depot repair, RTG ensures your technology stays operational and your business keeps moving forward.
FAQ’s
RTG repairs a full range of POS and retail technology hardware, including POS terminals, payment devices, self-service kiosks, receipt printers, scanners, back-office systems, and network-connected equipment. This ensures all critical technology across your locations can be supported under a single repair program.
Yes, RTG technicians are experienced across multiple hardware manufacturers and technology environments. This allows businesses to standardize repair services across different systems while maintaining consistent quality and performance.
RTG reduces downtime by combining rapid replacement programs, nationwide technician support, centralized repair facilities, and proactive maintenance services. This approach ensures issues are resolved quickly—often before they significantly impact operations.
An advanced exchange program provides immediate replacement of failed hardware. Instead of waiting for repairs, a replacement device is shipped right away so operations can continue without interruption, significantly reducing downtime.
Depot repair is a service where failed equipment is sent to a centralized repair facility for diagnosis, repair, and refurbishment. This is a cost-effective option for maintaining hardware and extending its lifespan while ensuring consistent repair quality.
Yes, RTG provides onsite repair services through a nationwide network of technicians. For critical issues, a technician can be dispatched to diagnose problems, install replacement equipment, and restore operations quickly.
Proactive hardware maintenance helps identify and resolve issues before failures occur. This reduces unexpected downtime, extends equipment lifespan, and lowers the total cost of ownership for POS and retail technology systems.
RTG goes beyond traditional break/fix services by offering a proactive and scalable approach to hardware lifecycle management. With advanced exchange options, integrated logistics, and flexible service models, RTG helps businesses reduce downtime and manage repairs more strategically.
Response times depend on the service level selected, but RTG offers rapid replacement options, next-business-day onsite support, and fast depot turnaround times to ensure issues are resolved as quickly as possible.
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1859 Bowles Ave, Suite 107
Fenton, MO 63026
