Advanced Exchange
Replacement Hardware, Ready When You Need It
RTG holds pre-staged and configured replacement equipment ready for deployment when hardware fails.
Replacement units can be shipped the same or next business day from the nearest stocking location, helping you get locations back up and running without waiting for lengthy warranty processes.
In-House Repair
Extend the Life of Your Technology
Returned equipment is repaired by RTG technicians at our St. Louis facility, including component-level and specialist part repairs.
Our in-house capabilities help keep more equipment in service for longer, reducing unnecessary replacements and controlling long-term hardware costs.
On-Site Technician Dispatch
Support Where You Need It
When an issue requires on-site support, RTG can dispatch the nearest certified technician to your location.
With service vehicles stocked with commonly required parts and live technician tracking, our focus is on resolving issues as efficiently as possible.
Rapid Response, Built Around Your Business
For critical Severity 1 issues, RTG can dispatch a technician within 30 minutes, with coverage available seven days a week, including holidays.
Maintenance programs and SLAs can also be tailored around your operation, with options including preventative maintenance, asset tagging, secure data destruction and support for both current and legacy hardware.
Why Advanced Exchange?
Reduce
Downtime
Pre-staged replacements avoid delays associated with standard warranty processes.
Control Hardware Costs
In-house repairs help extend equipment life and reduce unnecessary replacements.
Flexible
Coverage
SLAs and maintenance programs can be tailored around your operation.
Protect Existing Investments
Support for legacy equipment helps keep technology with useful life in service.
No Waiting. No Downtime. Just Fast Replacement.
With an extensive stocking network, in-house repair capabilities and field technicians available for dispatch, RTG has the infrastructure to respond quickly when technology fails.
Every program is built around your hardware, your SLA requirements and the level of downtime your operation can accept.
FAQ’s
An Advanced Exchange Maintenance Program provides rapid replacement hardware when equipment fails. We keep pre-staged, configured replacement units ready to ship, helping you avoid the delays associated with traditional repair or warranty processes.
Depending on your maintenance program and SLA, replacement equipment can be shipped the same or next business day from the nearest stocking location. This helps minimize downtime and get critical technology back into operation quickly.
Returned equipment can be repaired by our technicians at our St. Louis facility. We offer component-level and specialist repairs designed to extend the useful life of your technology and reduce unnecessary hardware replacement costs.
Yes. When an issue requires hands-on support, we can dispatch a certified field technician to your location. We have access to approximately 1,500 field technicians, helping us provide support across multi-location operations.
Yes. We can tailor maintenance programs and SLAs around your technology, operating hours and acceptable level of downtime. For critical Severity 1 issues, response times of under 30 minutes are available, with seven-day coverage including holidays.
Yes. Our maintenance programs can include support for both current and legacy equipment. This can help extend the life of existing technology investments and avoid replacing hardware that still meets your operational needs.
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1859 Bowles Ave, Suite 107
Fenton, MO 63026
