Field Services
RTG’s Nationwide Field Dispatch team provides reliable on-site maintenance, service, and installation support for restaurant, retail, hospitality, and entertainment businesses across the country. Our trained technical professionals deliver next business day dispatch, first-trip readiness with fully stocked service vehicles, and proven break-fix and preventative maintenance expertise. By minimizing downtime and maximizing system performance, we help businesses keep critical technology running smoothly while enhancing the experience for both staff and customers.
BUILT FOR FAST, FIRST-TRIP RESOLUTION
The Field Service Team is comprised of trained technical professionals dedicated to delivering outstanding service to our clients. Our team is made up of trained technical professionals committed to minimizing downtime and maximizing system efficiency for your business.
ON-SITE MAINTENANCE
When our Help Desk determines an issue can’t be resolved by phone, a technician is dispatched to your location, with next-business-day service as standard.
Once the repair is complete, the technician closes out the call with our Help Desk, so you always know the status of your service.
Why Nationwide Field Dispatch Matters
At RTG, nationwide field dispatch isn’t just about fixing issues — it’s about keeping your business running smoothly and reliably. Our team of trained technical professionals is dedicated to delivering outstanding service that helps minimise downtime and maximise system performance across your retail or hospitality sites.
Proactive On-Site Support
When phone support can’t resolve an issue, our technicians are dispatched for next business day on-site support, helping ensure problems are fixed quickly and efficiently without unnecessary delays.
First-Trip Readiness
Our field service vans come stocked with commonly needed parts, so technicians are more likely to resolve the issue on the first visit. This reduces repeat visits, cutting costs and downtime for your teams.
Minimizing Downtime
We pair strong technical troubleshooting with excellent customer service skills, helping your staff stay focused on customers rather than equipment glitches.
Preventative & Break-Fix Expertise
Beyond reactive repairs, our technicians are experienced in diagnosing and identifying patterns that can lead to future issues. This means we not only fix problems but help prevent them.
FAQ’s
Nationwide field dispatch provides on-site technical support when an issue cannot be resolved remotely. We coordinate qualified field technicians to diagnose, repair, replace or install technology at your business locations.
Our technicians can support a wide range of business technology, including POS systems, kiosks, payment devices, printers, networking equipment and other connected hardware. Support can be tailored to your specific technology environment.
Response times can be tailored to your service requirements and agreed SLA. We coordinate field resources based on the priority of the issue, location and level of support required, helping minimize disruption and downtime.
Yes. We provide nationwide field service coverage, giving you access to on-site technical support across your locations without having to manage multiple regional service providers.
Yes. Our nationwide field dispatch service is particularly suited to multi-location organizations. A centralized approach provides a consistent process for requesting, coordinating and tracking on-site technical support across your entire estate.
Once work is complete, the service activity can be documented and tracked, providing visibility into the issue, work performed and outcome. Where necessary, we can also coordinate replacement hardware, additional repairs or further technical support.
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1859 Bowles Ave, Suite 107
Fenton, MO 63026
