Technology Support That Keeps Business Moving

When technology goes down, every minute counts.

RTG provides responsive, reliable support designed to keep your hardware and software performing, minimize downtime, and get your locations back to business fast.

From 24/7 technical assistance and ongoing software support to advanced exchange maintenance and nationwide field services, our team provides the expertise and infrastructure to keep your locations running.

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Reliable Support. Wherever You Operate.

Keeping Your Technology Performing

Technology support shouldn’t begin and end with fixing problems.

RTG helps businesses maintain reliable systems through proactive maintenance, software support, rapid troubleshooting, equipment replacement and on-site technical assistance.

With centralized support and an extensive field service network, we help organizations maintain consistent technology performance across every location.

Locations Serviced

Corporate
Employees

Nationwide Network of Field Professionals

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Live Answer Time

Our Support Services

Advanced Exchange Maintenance Programs

Fast Replacements. Less Downtime.

Hardware failures don’t have to mean extended disruption. RTG keeps preconfigured replacement units stocked in our St. Louis-area warehouse, ready to ship the same or next business day.

Returned units are repaired in-house by RTG technicians, which extends equipment life and lowers replacement costs. We support both legacy and current hardware, with maintenance programs built around your SLAs.

Pre-staged, preconfigured spare inventory
Same or next business day shipment
In-house component-level repair
Preventive maintenance, asset tagging, and secure data destruction

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Support Center

Expert Support, Around the Clock

Call RTG and a live technician answers in under 90 seconds, with no automated phone menu. Our 60+ dedicated support professionals diagnose and resolve POS, payment, and network issues every day of the year, including holidays.

A tiered L1–L3 escalation model gets complex issues to the right expert fast. When remote resolution isn’t enough, we dispatch a field technician.

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Nationwide Field Dispatch

Technical Expertise Where You Need It

When an issue needs hands on site, RTG dispatches the nearest certified technician from our network of 1,500 field professionals across the U.S. and Canada, with next business day technician dispatch.

With 52+ stocking locations and service vehicles stocked with common parts, our technicians arrive ready to resolve the issue on the first trip. You can track technician status and arrival in real time.

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Software Support

Keep Your Systems Running at Peak Performance

Software is constantly evolving. RTG helps keep your systems optimized, integrated, and aligned with the way your business operates.

POS, payment, and back-office troubleshooting
Software upgrades, version management, and configuration updates
Third-party integrations, such as online ordering and loyalty
Credit card processor updates and changes
POS conversions, expansions, and system modifications
Database and image management

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Real-Time Visibility

Full Visibility Into Your Support Program

RTG gives you secure portal access to custom Power BI dashboards with real-time insight into tickets, resolution times, SLA performance, and trends across every location. We can also integrate with your internal ticketing tools, so your team works from one view.

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Franchise Support

Support That Reaches Every Franchisee

Franchisees call RTG’s help desk directly, 24 hours a day, with no routing through corporate. Each franchisee gets their own reporting view, while corporate keeps a consolidated view across all franchise groups.

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Support Throughout the Technology Lifecycle

Whether you need help resolving a software issue, replacing failed hardware or sending a technician to a location, RTG provides one partner for ongoing technology support.

Our teams work together to resolve issues quickly, maintain performance and keep your technology supporting your operation.

Why Choose RTG for Technology Support?

24/7/365 Coverage
A live technician in under 90 seconds, every day of the year, including holidays.
Hardware & Software Expertise
One partner for your equipment and the software that runs on it.
U.S. & Canada Reach
Consistent support at every location, whether you operate 10 sites or 10,000.
Flexible Support
À la carte or full service, with SLAs tailored to your operation.

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Our Support Center is available 24/7/365.

Call: +1 888 535 9057

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Keep Your Business Running

From everyday software questions to critical hardware failures, RTG brings the people, parts, and processes to keep your technology performing at every location. Let’s talk about the support model that fits your operation.